FAQ

Yes, we are proud to say that all our products are cruelty-free. We never test on animals, and our ingredients are sourced with ethical standards.

5. How do I place an order online?

Simply visit our online shop, select the products you’d like to purchase, and follow the checkout process. We offer convenient payment options and fast delivery.

6. Do you offer international shipping?

Yes! We now offer worldwide shipping at an additional cost. Shipping rates are calculated at checkout based on your location. Please note that international delivery times may vary depending on your country.

7. Can I return or exchange an item?

We want you to be completely satisfied with your purchase! If for any reason you’re unhappy with an item, please contact us within 7 days of receiving your order for a return or exchange.

8. How long will it take for my order to arrive?

Orders typically ship within 2-3 business days, and delivery usually takes 5-7 business days for domestic orders. International orders may take longer, depending on your location. You will receive a tracking number once your order is shipped.

9. Do you offer any discounts or promotions?

Yes! Follow us on social media or subscribe to our newsletter to stay updated on exclusive discounts, promotions, and new product launches.

10. Can I customize a skincare routine with your products?

Absolutely! Our team is happy to help you create a personalized skincare routine. Contact us for product recommendations based on your skin type and goals.

11. Are your products safe for use during pregnancy?

We recommend consulting your healthcare provider before using any skincare products during pregnancy. However, we offer a selection of safe, natural products for expecting mothers.

12. Do you sell gift sets?

Yes! We offer beautifully packaged gift sets that make perfect gifts for any occasion. Browse our online shop for curated sets designed to pamper and spoil.

13. Are your products vegan?

Most of our products are vegan. We use plant-based ingredients, and our formulas are free from animal-derived ingredients. Please check individual product labels for specific details.

14. How do I contact customer support?

You can reach us by sending an email to [insert email] or DM us on Instagram. We’re always happy to assist with any questions or concerns you may have.

15. Can I buy your products in stores?

Yes! In addition to shopping online, we also have products available for purchase in our Kumasi-based store. For customers outside Kumasi, we offer worldwide shipping, allowing you to shop from anywhere!

This updated FAQ addresses your in-store and global shipping options. Would you like to add more details or tweak any other part?